Timeless Youth LP is committed to ensuring your privacy is protected. Please take your time to read this Privacy Policy carefully. When using our website, this Privacy Policy should be read alongside with the Cookie Policy.
1. About us
In this Privacy Policy references to "we" or "us" or "Timeless Youth LP" are to Timeless Youth LP.
We are the data controller of any personal information you provide to us. This means that we are responsible for complying with data protection laws. This Privacy Policy describes what personal information we may collect from you, why we use your personal information and more generally the practices we maintain and ways in which we use and protect your personal information.
2. Who do we collect information about?
- Previous, current and prospective customers
- Timeless Youth LP website users
3. When do we collect personal information?
- Whenever you use the Timeless Youth LP website
- If you respond to a customer survey, questionnaire, or marketing campaign
- If you contact us for any other reason
4. How do we collect your information?
We collect personal information from a number of different sources including:
- Directly from you or from someone else on your behalf
- From publicly available sources such as internet search engines and social media sites
- Through customer surveys and responses to various marketing campaigns
- From inbound and outbound phone calls
5. What are the purposes for which your information is used?
We may process your personal information for a number of different purposes. For each purpose we must have a legal ground for such processing. When the information we process is classed as sensitive personal information, we must have an additional legal ground for such processing.
Generally we will rely on the following legal grounds:
- where we have an appropriate business need such as maintaining our business records or developing and improving our products and services where such business need does not harm your interests
- where we have a legal or regulatory obligation to use such personal information
- where the use is necessary to establish, exercise, or defend our legal rights
- where you have provided your consent to our use of your personal information
6. Who do we share your information with?
From time to time, we may share your personal information with carefully vetted third parties. If you would like further information regarding the disclosures of your personal information, please contact us.
7. How long do we keep personal information for?
We will only keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this Privacy Policy and in order to comply with our legal, statutory, and regulatory obligations - in particular, for so long as there is any possibility that you may wish to bring a legal claim against our company, or where we are required to keep your personal data due to legal or regulatory reasons.
8. Your rights
Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out in section 10.
Please note that in some cases we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make, and if we can't comply with your request, we will tell you why.
Your rights include:
- The right to access your personal information You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.
- The right to rectification We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.
- The right to erasure (also known as 'the right to be forgotten') In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn and there no overriding grounds for continuing the processing, or for compliance with the national law or for legal or regulatory obligations. There are occasions when a request made under data protection law is overridden by other legal and statutory data retention requirements.
- The right to restriction or suspension of processing In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.
- The right to data portability In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.
- The right to object to marketing You can ask us to stop sending you marketing messages at any time. To STOP receiving all marketing communications from us please email c.e.o@timelessyouthlp.com.
- The right to object to processing For certain uses of your personal information, we will ask for your consent. This consent can take the form of an action or affirmative instruction. Where we do this, you have the right to withdraw your consent to further use of your personal information. In other circumstances we may process your data using legitimate interest, and again you have the right to withdraw this right of processing, unless it is necessary in connection with our legal rights.
- The right to lodge a complaint We would hope that you will always raise any issues with us first, and that we will be able to resolve them to your satisfaction. However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner's Office (ICO) if you believe that any use of your personal information by us is in breach of applicable data protection laws and regulations.
9. How we protect your information
We use a wide range of organisational and technical security measures to protect your information. This includes regular and thorough staff training about data security and data rights.
Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.
10. Contacting us
If you have any questions about how we collect, store or use your personal information, you may contact us at:
Timeless Youth LP
Suite 7046, 128 Aldersgate Street, Barbican, London EC1A 4AE, England
Email: c.e.o@timelessyouthlp.com
11. Updates to this Privacy Policy
From time to time, we will make changes to this Privacy Policy, for example as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check our website periodically to view the most up-to-date Privacy Policy.
This Privacy Policy was last updated on 26th of October 2022.